Delivery Information

From 1st January 2021 customers in the European Union as other non-UK customers, will have to pay import duty/tax (VAT) on items purchased from UK and any other costs imposed by their local customs authorities. Chiltern Model Steam is not VAT registered so VAT cannot be claimed back.

As we hold stock of most of our products, despatch will usually be 2 - 3 working days.

We use different shipping companies depending on the size and value of the items being shipped.

However, we usually send items "Signed for", fully insured and tracked:

  • 2 - 3 working days delivery in UK
  • 5 - 10 working days delivery in mainland Europe
  • Other destinations are subject to confirmation.

If the shipping cost shown at checkout seems excessive or if you have any special requirements please Contact Us and we check prices with the shipping companies.